The digital revolution has recently gained traction, with businesses looking for ways to improve operations through cutting-edge technology. The cloud-based PBX system is the most innovative option in telecommunications.
What is a cloud-based PBX?
Cloud-based PBX (private branch exchange), also known as hosted PBX or virtual PBX, is a business-grade telephone network that enables you to communicate both internally and externally. The cloud-based PBX is entirely accessible through the internet, with all software and data hosted in the cloud. In addition, a cloud-based PBX has several useful communication features that set it apart.
What are the advantages of a cloud-based PBX?
Now that you know more about the system, let’s look at why it’s such a valuable telecommunications system for your company.
Improvement cost-efficiency
Saving money is essential in business, which is why the cloud-based PBX system is so popular. Because the entire system is hosted in the cloud, you don’t need to invest in expensive hardware. You can also save a lot of money on repairs and downtime that would otherwise be required for in-house maintenance. Furthermore, because there are no geographical limitations, your system can consolidate a large volume of calls through a single system, lowering costs per call.
Scalability
Most businesses plan for expansion, and your telephone communication system must be able to keep up. Fortunately, with cloud-based PBX, you can add phone lines, extensions, and mobile devices without regard for hardware limitations. The system can quickly scale up or down as your business requires it.
Flexibility
With many people choosing to work remotely, everyone must stay connected without paying exorbitant fees. A cloud-based PBX enables you to connect from anywhere in the world by using a VoIP phone, a desktop PC, or any smartphone equipped with VoIP software. With cloud-based PBX, you can transform any location into your own workspace.
Reliability
Dropped calls, slow response times, and poor call quality will only lead to dissatisfied customers. Fortunately, with cloud-based PBX, you get a much more reliable system network to satisfy both you and your customers.
Advanced features
A cloud-based PBX system includes all the fantastic features of an in-house PBX system and more. The phone system includes features like call control, voice menu, time conditions, call recording, queue, and new features as the system is updated.
Time-saving
Everything on the cloud-based PBX system is much faster than on a traditional PBX, from installation and line additions to upgrades. You can also save time otherwise spent on server maintenance and equipment.
High-quality calls
As previously stated, cloud-based PBX is dependable and ensures that every call is of high quality due to improved compression rates and increased internet speeds. In addition, many service providers will operate on fibre optic lines, ensuring high-quality calls throughout the workplace.
Outsourced maintenance
You don’t have to pay or rely on in-house staff to keep your cloud-based PBX operational because an off-site service provider handles all maintenance. This means you’ll save money and time while enjoying increased uptime.
Security
The service provider for your cloud-based PBX will be responsible for ensuring the security of your system, including installing all necessary software upgrades and firewall and security patches. In addition, your provider will keep your system secure by working as part of a team.
Disaster recovery
Because the infrastructure is protected in a hosted environment, there is no need to worry about storms and power outages when using a cloud-based PBX. This means that there is no downtime or loss of productivity even in an emergency.
Contact SkyWire for details
There are several ways that cloud-based PBX can benefit your business. Still, you must work with an experienced and dependable service provider who will collaborate with you to ensure that the best system for your industry’s needs is installed and that everything runs smoothly.
SkyPBX Business is a virtual IP PBX that can be easily scaled to your business. It provides a turnkey solution that offers your company a hosted, managed, and outsourced virtual PBX. This means no need to invest in additional equipment or infrastructure while getting the benefits of a fully functional, best-of-breed PBX system.
SkyPBX Business is fully scalable and feature-rich, including voice logging and call centre functionality. If you would like to know more about our offers on SkyPBX Business, get in touch with a representative from SkyWire.